Announcement
Hi, and welcome to Gifts By Elf!
I'm so excited that you have popped along to my store. I am working hard behind the scenes creating some gorgeous gifts to suit all occasions.
It would be great if you would like to follow my shop and get updated as the new and exciting products arrive.
You can also follow me on social media to keep up to date of any behind the scenes action
www.instagram.com/gifts.byelf
Thank you for reading!
Featured items
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About GiftsByElf
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Dispatch and Delivery
Items will be dispatched within 5-7 working days. Working days are Monday to Friday and do not include Bank holidays or weekends.
Estimated delivery times from dispatch are
UK 3-5 working days.
I do my best to meet these shipping estimates, but I can not guarantee them. Once items have been dispatched and are in the hands of the postal services I am unable to influence their progress. There can be delays that are beyond my control eg postal strikes, weather, etc.
Standard shipping in the UK is by The Royal Mail. If express delivery is selected please note the lead/processing time remains the same so you may not received your order next day.
I currently don't offer overseas shipping, sorry.
Personalised Orders
Please check the details you provide when ordering. I make the item specifically as requested and therefore if your details are incorrect I am unable to change them once the item has been produced.
I do not accept cancellations once the item has been produced, as custom requests can be available.
If you don't see what you would like please get in touch.
Please note I do not provide proofs for any of my items.
Messages
Please feel free to message me with your queries. Note to seller messages on your order are not always seen before I get to your order, so please contact me with queries via the messaging system. I aim to answer within 24, If I have not answered within 24 hours please contact me again. Please also be aware I work on GMT or BST hours as I am based in the UK.
Returns
All of my items are sent out signed for or tracked in the UK. The tracking number or reference can be easily located within the dispatch email that is sent to your registered Etsy email address.
Please check and ensure you have given the correct postal address. This can be found on your confirmation email. If it is incorrect please advise me immediately. If your item is sent to the incorrect address and is returned to me I will require that the shipping cost to resend is paid for by yourself. I will also require the shipping to be repaid if the item is returned to me due to the buyer having failed to collect or reschedule a suitable redelivery.
Sizing details
The approx size of the item is detailed in the description. Please read the description as this gives you the information about the item.
Need by dates
If adding a ‘need by date’ to your order, please be aware that I do not guarantee to accommodate your request. I work within the set timescales I give. Please contact me before ordering to ensure I can accommodate your request by the messaging system.
Leaving a ‘need by’ date on your order will not be seen until I get to your order and this may be after the date you require. I do not accept responsibility for your failure to contact me via the messaging system.
Do you offer combined postage?
I combine postage on all products, yes. Please add all items to your cart and the shipping will automatically combine.
There is something wrong with my order, how can you help?
While I always do my best to ensure your order is perfect, I am only human and sometimes mistakes can happen. I'll gladly put things right so please get in touch with me via Etsy message with the following information:
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue
My order is a gift, how will that be sent?
Your order will be sent out with great care and packaged the same as all our orders.
All orders are sent with a delivery note detailing the contents of the order. But with a gift order no prices are shown